This limited warranty provides a practical baseline for Meisen products. A product quotation, proforma invoice, specification or signed supply agreement may state a different product-specific warranty, and that written term will control.
1. Coverage period
If no different period is stated in the order documents, Meisen Technology warrants the original business purchaser for 12 months from delivery against defects in materials and workmanship under the agreed use and conditions.
2. What is covered
Coverage applies to a verified manufacturing defect that materially prevents the product from meeting the approved specification. It is limited to the affected product or component and requires proof of purchase.
3. What is not covered
- Normal wear, minor texture or color variation, fading within an agreed tolerance, or natural variation between batches.
- Incorrect assembly, installation, storage or maintenance; overloading; impact; misuse; abuse; commercial use outside the approved rating; or unauthorized repair or modification.
- Damage from harsh or incompatible chemicals, abrasive cleaning, fire, extreme heat, natural disaster, animals, vandalism or transport after risk has passed to the buyer.
- Corrosion or failure of non-HDPE components caused by an environment or maintenance practice outside the confirmed specification.
- Consumable parts, upholstery, accessories or third-party components beyond the warranty expressly provided for them.
- Labor, removal, installation, business interruption, lost profit or indirect and consequential loss, to the extent exclusion is permitted by law.
4. Making a claim
Send the order reference, SKU, delivery date, affected quantity, defect description, overview and close-up photos, and any relevant assembly or use information to enyo@meisentech.com. Keep the product and packaging until the review is complete. We may request video, measurements, samples, an inspection or return under an RMA.
5. Remedy
For an accepted claim, our obligation is, at our reasonable option, to provide a replacement part, repair or authorize repair, replace the affected product, or issue an agreed credit or refund for the affected product value. A replacement does not restart the original warranty period unless required by law or agreed in writing.
6. Freight and field costs
Responsibility for freight, duty, removal, installation and local labor follows the accepted commercial documents and the cause of the issue. Obtain written authorization before incurring a cost that you expect Meisen Technology to reimburse.
7. Mandatory rights
This warranty does not exclude rights that cannot lawfully be excluded. Any implied warranty or remedy is limited only to the extent permitted by applicable law.